At Tompkins Trust Company we strive to provide excellence in customer service and recognize our employees for demonstrating the following behaviors:


Friendly and Courteous 

Greet and acknowledge each and every customer with a smile

Ownership

Demonstrate pride in daily tasks and assignments seeing them through to completion

Commitment

To community involvement, overall customer satisfaction and increasing shareholder value

Understanding

Understand clients' needs to provide the best financial solution

Service 

Act as our customers' trusted advisor by providing attentive, consultative service

Excellence

Consistently provide a superior customer experience by exceeding expectations

Deliver

Accurate transactions, prompt service, and resolution of issues in a timely manner and to the customer's satisfaction







Please answer the following questions to let us know about an employee that exemplifies these behaviors:

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Employee Information

Which behavior did the employee best exemplify?

Overall Service

Please also rate our Overall Service based on recent experiences you've had in the branch you use most frequently.

Use the following key when assigning ratings:

This section uses radio inputs that look like stars to indicate your like or dislike of something. The star ratings are always presented in the following order:
Very Poor
is one star.
Poor
is two stars.
Average
is three stars.
Very Good
is four stars.
Excellent
is five stars.
Select your answer and any additional stars will automatically fill in visually.
Please rate our Overall Service based on recent experiences you've had in the branch you use most frequently.
Please rate the overall performance of the bank.

Your Information

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