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Contact Us

At Tompkins Trust Company, we're committed to being available when you need us. 

Whether you’re on the run and need to send a quick email from your smart phone, or you just want to stop in to a branch to ask a question, we’re here to help. Give us a call, send us an email, chat with us live, stop by or fill out the form below. We’re happy to get the conversation started!

Customer Care Center
Local: 607-273-3210
Toll free: 1-888-273-3210
Monday - Friday 8am-7:30pm, Saturday 9am-12pm (excluding holidays)


Automated Phone Banking
24 Hour  Phone Banking | 607-272-BANK (607-272-2265) or toll-free 1-800-273-3210

For Online Banking Assistance: 

Regular Business Hours: 1-888-300-0110 | Monday - Friday 8am-7:30pm, Saturday 9am-1pm (excluding holidays)


For Debit Card or ATM Card Assistance: 
Card Services | Monday - Friday 8am-7:30pm, Saturday 9am-1pm | 1-877-282-0444     

To Report a Lost or Stolen Debit Card or ATM Card After Hours: 
1-866-546-8273

To Report a Lost or Stolen Tompkins Credit Card: 
24 Hour Card member Service | 1-800-558-3424  

To Contact Tompkins Insurance Agencies: 
24 Hour Customer Care Center | 1-607-257-4440 | Report a Claim


General Inquiries & Online Banking Assistance  |  ibankTTC@tompkinsfinancial.com

Monday - Friday 8am-7:30pm, Saturday & Sunday  9am-7:30pm  (excluding holidays)


If you have a general inquiry or an online banking assistance request, live chat support is available on our website:

Monday - Friday 9am-5pm  (excluding holidays)

Tompkins Trust Company
PO Box 460 | Ithaca, NY 14851

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