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Anytime. Anywhere.

A small group of employees.

Contact Us

At Tompkins Trust Company, we're committed to being available when you need us

You can reach us by phone, email or at any branch location.  We offer the following customer service options:

Customer Care Center
Local: 607-273-3210
Toll free: 1-888-273-3210
Monday - Friday 8am-7:30pm, Saturday 9am-12pm (excluding holidays)

Automated Phone Banking
607-272-BANK (607-272-2265) or toll-free 1-800-273-3210

General Inquiries |

Tompkins Trust Company
PO Box 460 | Ithaca, NY 14851

For Online Banking Assistance: 

  • Regular Business Hours: 1-888-300-0110 | Monday - Friday 8am-7:30pm, Saturday 9am-1pm (excluding holidays)
    Email |
  • After Hours Email Support: Monday - Friday 5pm-7:30pm, Saturday 1pm-7:30pm and Sunday 9am-7:30pm (excluding holidays)
    Email |

For Debit Card or ATM Card Assistance: Card Services | Monday - Friday 8am-7:30pm, Saturday 9am-1pm | 1-877-282-0444     

To Report a Lost or Stolen Debit Card or ATM Card After Hours: 1-800-236-2442

To Report a Lost or Stolen Tompkins Visa Credit Card: 24 Hour Card member Service | 1-800-558-3424  

To Contact Tompkins Insurance Agencies: 24 Hour Customer Care Center | 1-607-257-4440 | Report a Claim

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