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Contact Us

At Tompkins Trust Company, we're committed to being available when you need us

Whether you’re on the run and need to send a quick email from your smart phone, or you just want to stop in to a branch to ask a question, we’re here to help. Give us a call, send us an email, chat with us live, stop by or fill out the form below. We’re happy to get the conversation started!

Customer Care Center
Monday - Friday 8am-7pm, Saturday 9am-1pm (excluding holidays)

Automated Phone Banking
24 Hour  Phone Banking | 1-800-273-3210

For Digital Banking Assistance: 

Regular Business Hours: 1-888-300-0110 | Monday - Friday 8am-7pm, Saturday 9am-1pm (excluding holidays)

For Debit Card or ATM Card Assistance:
Card Services | 1-877-282-0444  | Monday - Friday 8am-7pm, Saturday 9am-1pm (excluding holidays)

To Report a Lost or Stolen Debit Card or ATM Card After Hours: 

To Report a Lost or Stolen Tompkins Credit Card: 
24 Hour Card member Service | 1-800-558-3424  

To Contact Tompkins Insurance Agencies: 
24 Hour Customer Care Center | 1- 888-261-2688 | Report a Claim

To Contact Tompkins Financial Advisors:
Monday – Friday 8am – 5pm | 607-273-0037

General Inquiries & Digital Banking Assistance  |

Monday - Friday 8am-7pm, Saturday & Sunday  9am-7pm  (excluding holidays)

If you have a general inquiry or an digital banking assistance request, live chat support is available on our website:

Monday - Friday 9am-5pm  (excluding holidays)

Tompkins Trust Company
PO Box 460 | Ithaca, NY 14851
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