Treasury Management Conversion FAQ
Why don’t I see all of the accounts that were assigned to my payees?
I don’t see all of the Wires I had set up in the previous system.
This is called Out of Band Authentication, and is an additional security feature in place for your protection. Out of Band replaces the call-back feature enabled for our previous system. All users with Wire origination capabilities will be required to establish a 4-digit PIN, which will be required to verify each origination via text or phone call. You will establish your PIN the first time you log in.
- If you choose text: You will receive a text message at origination with a randomly generated code. You will need to reply to that text message with the randomly generated code plus your PIN to complete your authentication.
- If you choose phone call: You will receive a phone call at origination. You will be required to enter your 4-digit PIN to complete your authentication.
- Email is not an option to receive the code.
Your statement will now show the check payees in line with the other transaction information so you can easily reference specific checks. Because of this, the check amounts do not appear in the Checks Paid this Month section.