At Tompkins Trust Company we strive to provide excellence in customer service and recognize our employees for demonstrating the following behaviors:
Friendly and Courteous
Greet and acknowledge each and every customer with a smile
Demonstrate pride in daily tasks and assignments seeing them through to completion
To community involvement, overall customer satisfaction and increasing shareholder value
Understand clients' needs to provide the best financial solution
Act as our customers' trusted advisor by providing attentive, consultative service
Consistently provide a superior customer experience by exceeding expectations
Accurate transactions, prompt service, and resolution of issues in a timely manner and to the customer's satisfaction
Please answer the following questions to let us know about an employee that exemplifies these behaviors:
In what area of the bank does the employee work?
Which behavior did the employee best exemplify? See above descriptions:
Please describe how our employee exceeded your expectations:
Please also rate our Overall Service based on recent experiences you've had in the branch you use most frequently.
Which branch do you primarily visit?
Based on your recent experiences, would you recommend the bank to a friend or family member?
Your Information: *
First Name: Last Name:
Phone Number: Email Address: