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Mortgage Satisfaction

On behalf of Tompkins Trust we would like to thank you for giving us the opportunity to fulfill your mortgage needs. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.







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How would you rate Tompkins Trust as a place to get a mortgage?
Overall, how would you describe the quality of service you received while obtaining this mortgage?
Overall, how would you rate the quality of service you received from the Mortgage Officer?
Overall, how would you rate the quality of service you received from the Mortgage Support Staff?
How would you rate the quality of service you received from the Bank's Attorney's Office/Closing Agent?

How would you best describe your overall experience with Tompkins Trust for each of the following attributes:

Took responsibility to get things done.
Was easy to work with during the application process.
Explanation of required documents was easily understood.
Explained the process to me so I knew what to expect.
Kept well-informed about the status of the loan.
Speed of loan approval.
Phone calls/e-mails were returned in a timely manner.
Answered all questions accurately.
Closing costs were explained in detail.
Commitment Letter was easy to read.
Documents were accurate and ready for closing.
Completed entire process in a timely manner.

Did you have any significant problems from the time you submitted your application until the closing? *
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