What is Mobile Banking?
Mobile Banking allows you to access most of the same
information you view in Internet Banking.
Does Mobile Banking require a smart phone?
No, you can do Mobile Banking from most phones. Non Smart phones can do SMS text only.
Is there a charge for
No, Mobile Banking is free to Internet Banking
customers. Your wireless
telecommunications provider may charge you for data usage. Check with your provider for details regarding
your specific wireless plan and any data usage charges that may apply.
What do I need to
enroll in Mobile Banking?
enrolled in Internet Banking
- Have a
valid mobile phone and number
- Have a
mobile device with Internet access via a browser and/or have text
mobile web browser you must have cookies enabled
How do I enroll in Mobile Banking?
to your Internet Banking account and click the Other Services tab near the top of the screen. Then click MOBILE BANKING.
the Mobile Banking Addendum to the Internet
Banking Agreement. This contains
the terms and conditions of use.
Click “I Accept” and submit to continue.
on the Enroll link and enter
the requested details, including a Mobile Login ID that you select, your
Mobile Number and the Mobile Password you select.
- Click Enroll.
you enroll, you will receive 2 text messages – the first requesting you to
reply YES to finish your enrollment.
The second will provide you with the URL for the Mobile Site.
you reply with YES, you will receive 1 more text message – confirming your
enrollment to SMS/text for Mobile Banking.
- (Tip: Bookmark our mobile site in your
favorites and add the text number to your phone’s contact list so you can
quickly access mobile banking without having to re-type it each time.)
Note: For Business Mobile
Banking, the Internet Banking Administrator must assign mobile access through
the Administration Tab.
How do I get the Tompkins Trust Company app for my iPhone/iPad?
On your mobile device, go to the
App Store and search for Tompkins Trust Company Mobile. Select the app and press the FREE
button. Although you will not be charged
for the download, your carrier’s data charges may apply.
What if the mobile app does not work on my Android phone?
The Android App is available for
devices running on the Android operating system version 1.6 or greater.
Note: Our current Android
App currently supports firmware version 1.6 and greater. To find out which firmware version you have
on your Android device, please follow the steps provided here
What is the Approval Option in the Business Mobile Banking App?
The Approval Option allows you to
easily approve drafted transactions requiring authorization.
Can I access Mobile
Banking from anywhere?
Mobile Banking may not be
accessible or have limited abilities over some wireless networks (i.e. while
roaming). The availability, timeliness
and functionality of Mobile Banking will depend upon the location, wireless
network availability and signal strength, plus the configuration of hardware,
software and the wireless device.
Text Banking Security
Each text message request
authenticates separately by checking that the mobile number of the device used
to send the request corresponds to the device number registered for the user
initiating the transaction.
Account values used by text
commands are the account nicknames used within Internet Banking or masked account
numbers. They do not contain any
unmasked account numbers.
Web Browser Security
Mobile Web Browser Banking (XHTML)
uses the same security infrastructure as Internet Banking including:
- HTTPS encryption with 128-bit AES public key
encryption certificates for all traffic between the mobile device and the
internet and Mobile Banking servers.
- Connection via secured-socket layer (SSL)
- No data or application pages are stored on the
mobile device with each page being retrieved on-demand.
- Authentication is session-based using a Mobile
Login; Mobile PIN and the same MFA (Multi Factor Authentication – which is our
challenge question process) used for Internet Banking to authenticate the user
for the duration of the browsing session.
- Mobile Password 3-Strike Lockout. You can unlock yourself by changing your
Password within Internet Banking.
What can I do to keep
my information safe when Mobile Banking?
For your security, you should:
- Use a
different Login for Internet Banking than you do for Mobile Banking
- Set up
nicknames to avoid having to send actual account numbers or other
sensitive information via text message
all text messages from your mobile phone after viewing
your mobile device’s operating system up-to-date
*For assistance, please contact the merchant
where you purchased the mobile
device or your mobile carrier.
anti-malware software for Internet browsing on your mobile device
on the LOGOUT button after each Mobile Web Browser Banking session
the mobile device’s Passcode/Password Screen Lock functionality, if
email alerts in Internet Banking to monitor account balances
using a smart phone, install an app that wipes your data remotely in case
the device is lost or stolen.
allow your mobile device to remember login credentials.
Logins are not case sensitive but Passwords are.
questions, images and phrases are the same ones used for Internet Banking
What should I do if I
lose my phone?
As soon as you are aware that your phone is lost you should
login to your Internet Banking account and click Other Services tab and then click on the Mobile tab. Select Disable Mobile Access and this will
deactivate your account. When you find
your phone you can then reactivate the service.
This will prevent anyone who finds the phone from attempting to access
Can you have multiple
mobile telephone numbers assigned to one internet banking account?
No. You can only
assign one mobile phone to each internet banking account.
What happens if I
change my phone number?
If you switch to a new mobile number, sign into your Internet
Banking account and click on the Other
Services tab, Then click on the Mobile tab. Select Change
Login Details. Change your phone
number and select save.
What number do I send
text commands to?
How much will I be
charged for each text received?
You will be charged the standard SMS rate from your provider
(AT&T, Verizon, Cellular South etc.).
Standard/other charges may apply.
The Bank is not responsible for these charges.
How can I cancel my Mobile Banking service?
To cancel, login to your Internet Banking account and click
the Other Services tab and then
click on the Mobile
tab. Select Un-enroll to deactivate your account.
You can also text Stop All to 469228.