Contact Us

At Tompkins Trust Company, we're committed to being available when you need us. You can reach us by phone, email or at any branch location.  We offer the following customer service options:


By Phone: Customer Care Center | Local: 607-273-3210 Toll free: 1-888-273-3210 | Monday - Friday, 8:00am - 6:00pm, Saturday 9:00am - 12:00pm

Automated Phone Banking 607-272-BANK (607-272-2265) or toll-free 1-800-273-3210

By Email: General Inquiries |
By Mail: Tompkins Trust Company
PO Box 460 | Ithaca, NY 14851
By Branch/ATM Location: Click here to find a Branch or ATM near you
For Internet Banking Assistance: Regular Business Hours

1-888-300-0110 | Monday - Friday, 8am-6pm, Saturday, 9am-12pm (excluding holidays)
Email |

After Hours Email Support:

Monday - Friday 5pm-9:30pm, Saturday 12pm-9:30pm and Sunday 9am-9:30pm (excluding holidays)
Email |

To Report a Lost or Stolen Debit Card or ATM Card: Card Services | Monday - Friday, 8:00am - 6:00pm, Saturday 9:00am - 1:00pm |

After Hours  | 1-800-236-2442 
To Report a Lost or Stolen Tompkins Visa Credit Card: 24 Hour Cardmember Service | 1-800-558-3424  
To Contact Tompkins Insurance Agencies: 24 Hour Customer Care Center | 1-607-257-4440 

Click here to report a claim 

 Customer Service Options:  Click here to learn more