Contact Us

At Tompkins Trust Company, we're committed to being available when you need us. You can reach us by phone, email or at any branch location.  We offer the following customer service options:


By Phone: Customer Care Center | Local: 607-273-3210 Toll free: 1-888-273-3210 | Monday - Friday 8am-7:30pm, Saturday 9am-12pm (excluding holidays)

Automated Phone Banking 607-272-BANK (607-272-2265) or toll-free 1-800-273-3210

By Email: General Inquiries |
By Mail: Tompkins Trust Company
PO Box 460 | Ithaca, NY 14851
By Branch/ATM Location: Find a Branch or ATM near you
For Internet Banking Assistance: Regular Business Hours

1-888-300-0110 | Monday - Friday 8am-7:30pm, Saturday 9am-1pm (excluding holidays)
Email |   

After Hours Email Support:

Monday - Friday 5pm-7:30pm, Saturday 1pm-7:30pm and Sunday 9am-7:30pm (excluding holidays)
Email |

For Debit Card or ATM Card Assistance: Card Services | Monday - Friday 8am-7:30pm, Saturday 9am-1pm | 1-877-282-0444    
To Report a Lost or Stolen Debit Card or ATM Card After Hours: 1-800-236-2442
To Report a Lost or Stolen Tompkins Visa Credit Card: 24 Hour Card member Service | 1-800-558-3424  
To Contact Tompkins Insurance Agencies: 24 Hour Customer Care Center | 1-607-257-4440 

Report a claim 

Customer Service Options:  Click here to learn more