Rate our Service

At Tompkins Insurance Agencies we strive to provide excellence in customer service and recognize our employees for demonstrating the following behaviors:

Friendly and Courteous 
Greet and acknowledge each and every customer with a smile

Ownership
Demonstrate pride in daily tasks and assignments seeing them through to completion

Commitment
To community involvement, overall customer satisfaction and increasing shareholder value

Understanding
Understand clients' needs to provide the best solution

Service 
Act as our customers' trusted advisor by providing attentive, consultative service

Excellence
Consistently provide a superior customer experience by exceeding expectations

Deliver
Accurate transactions, prompt service, and resolution of issues in a timely manner and to the customer's satisfaction

  

Please answer the following questions to let us know about an employee that exemplifies these behaviors:

Employee Information:

Employee Name:   


Which behavior did the employee best exemplify?  See above descriptions:

  

Please describe how our employee exceeded your expectations:

   

Please also rate our Overall Service based on recent experiences you've had  with the Tompkins Insurance Agencies office you use most frequently.

Which office do you primarily visit? 

  

Please rate the overall performance of the office based on the following scale:

Please rate the overall performance of the agency based on the following scale:

Based on these experiences, would you be likely to purchase additional products/services from the agency in the future?

Based on your recent experiences, would you recommend the agency to a friend or family member?

  

 

Your Information: *

First Name:             Last Name:   

Phone Number:      Email Address: