Customer Service Survey

We would appreciate your feedback on how we may improve our customer service. 
Please answer the following questions.

How important is it to you to have a live person answer the phone when you call a customer service call center?  

How important is it to you that the representative be empowered to correct an issue immediately without needing additional staff approval/assistance?

How important is it to you that a call center representative be locally based?

How often do you call the Tompkins Trust Company customer service call center?

If other, please describe: 
 

What types of questions/ issues do you call Tompkins Trust Company Customer service call center for?
(Check all that apply)

 
 
 Banking

New  
 
 

If other, please describe:
 

What hours do you expect a customer service call center to be available Monday through Friday? 

If other, please describe:
 
 

Do you expect a customer service call center to be open on the weekend?

If yes, which day(s) and what hours of operation?

Saturday:

If other, please descibe:
 
 

Sunday:

If other, please descibe:
 

Check the service that you would be most likely to use when contacting Tompkins Trust Company:

Please let us know what else we could do to enhance our existing customer service call center?