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Digital Banking Upgrade

A new Digital Banking experience is here!

We know that Internet and Mobile Banking are important to you, and that’s why we’ve upgraded to a cleaner, simpler platform.

To learn more about what has changed, view our Digital Banking Playlist available on YouTube, or view a specific topic below:

LOGGING IN FOR THE FIRST TIME:

  1. Login above, or visit the App Store or Google Play and download our new green mobile banking app.  
  2. Enter the Username that you established for your Internet Banking account in our previous system in the Username field, and click “Login.”
  3. In the Password field on the next screen, follow the temporary password instructions that were provided to you by standard mail. You should have received a mailing that included a Quick Start guide with password instructions.
  4. Establish a new password: the screen will indicate that your password has expired and must be changed. Follow the prompts to establish a password for the new system. Please note: Not all special characters are acceptable. Click “Show Rules” when you re-establish your password to ensure the password you choose will be accepted.
  5. Establish Two Factor Authentication: A code will be delivered by text or call to a phone number you provide.  Learn more about Two-Factor Authentication
    1. Ensure that you have access to this phone while you are completing this process.
    2. If you are entering a landline phone number, be sure to select the option for Phone Call.
    3. This code may not be delivered to an email address.
    4. To register your device and browser so that a code is not required each time you log in, check the box next to “Don’t ask for codes again on this computer.” Please note: if you access your profile from a different web browser, you may be prompted to enter a code
You only need to complete this process once to register for access from both a computer and a mobile device! 

Important information to make your Digital Banking experience the best it can be.

BROWSERS:  We do not recommend using Internet Explorer, since it no longer supports the minimum security measures required to keep your data safe when using our new Internet Banking system. We recommend downloading the latest version of one of the following browsers: ChromeFirefoxMicrosoft Edge, or Safari 

ALERTS:   Any alerts established in the previous system will not transfer to the new system. You may reestablish balance and transaction alerts in the new system beginning on June 3. When using our mobile app, you’ll need to enable notifications in order to receive alerts. 

ACCOUNT HISTORY:  120 days of account history will transfer with the conversion, and your transaction history will build with continued activity. If you require transaction history prior to February 1, 2019, please download it prior to May 31. e-statements prior to 120 days will still be available for your reference in the Documents section of the new system. 

TRANSFERS: 

  • Our new system will offer transfer frequencies that are different from what were offered in our previous system. Scheduled internal transfers that are set to a frequency that the new system does not offer will not convert. The frequency options available in the new system are:
    • Once
    • Weekly
    • Every two weeks
    • Twice a month
    • Monthly
  • Recurring and future dated internal transfers will not be debited or credited to an account until nightly update. These transfers will only be processed on business days. 
  • External transfer fees will now be processed at the time of the transfer, as opposed to the end of the month.
  • End dates cannot be established for recurring transfers.
  • Recurring or future dated external transfers will not convert.

Quicken / QuickBooks:   Upon conversion, the transaction identifiers produced by our new system will be different from those produced from the previous system. This means that if you initiate an export of transactions from the new system with dates that overlap with an export from the previous system, duplicates will not be recognized.  You will need to manually remove these duplicates. Beginning on June 3, please ensure that you do not export any transactions that were exported before June.

 
 

Two-factor authentication is an additional layer of security that uses a verification code that only a specific user has access to. This code can be delivered to a cell phone or landline phone. You may also have the code delivered via the Authy app, but the initial set up of the app requires a text message or landline phone call. Ensure that you have access to this phone while you are completing the process. This code cannot be delivered to an email address.

If you do not wish to enter a code each time you log in, click the “Don’t ask for codes again on this computer” box that appears on the verification code screen. Note: Never select this option when using a public or shared computer.

If you select this box and are still prompted to enter a code, please answer the following questions:

  • Are you using the same device, but a different browser? Changing browsers (Chrome, Safari, etc.) may prompt you to enter a code. Simply check the box in the new browser as well.
  • Are the last two digits of the phone number you entered that appear on your screen correct? If they are not, or if they are and you still do not receive the verification code, please contact our Customer Care Center.
  • If you are entering a landline phone number, are you selecting the option for a phone call as opposed to a text message? Text messages can only be delivered to mobile devices.

You may reset the phone number used for two-factor authentication by logging in to your account and selecting Settings, then Security. In the section for Two-step verification, select Reset. If you are not able to log in, please our Customer Care Center.

No time to get to the bank? No worries. 

With Mobile Check Deposit from Tompkins Trust Company, you can deposit your checks from anywhere using your mobile phone or iPad. So you can put your money in the bank – without putting your life on hold.

  1. Select Deposit in the Quick Actions section
  2. Enter the amount you wish to deposit
    1. If this is your first time using Mobile Check Deposit, you will be asked to enroll a deposit account. Once you select the account you wish to deposit to, it will be approved within 24-48 hours. You may then begin making mobile check deposits.
  3. Take a picture of the front and back of the endorsed check using your devices camera.
    1. Note: You must properly endorse the back of the check “For Mobile Deposit at Tompkins".  The endorsement on the back of the check is limited to no more than 2 lines.
  4. Verify the information and click submit.

Is there a charge for Tompkins Trust Company Mobile Check Deposit?

There is no charge to deposit checks using our Mobile Check Deposit service.  Your wireless telecommunications provider may charge you for data usage.  Check with your provider for details regarding your specific wireless plan and any data usage charges that may apply.

Who can use Tompkins Trust Company Mobile Check Deposit?

Tompkins Trust Company Mobile Check Deposit is available to all checking customers.

When will my funds be available?

Deposits submitted before 6 PM ET on a business day will generally be available the next business day.  We may delay the availability if we require further review of the deposit.   Any delay in availability will be communicated via email to the email address we have on file.

Is there a limit in the amount I can deposit per day or month?

  • You can deposit a maximum of 3 checks per day or a maximum total daily limit of $2500. 
  • You can deposit a maximum of 10 checks per calendar month or a maximum total calendar monthly limit of $5000.
  • Tompkins Trust Company Mobile Check Deposit can process checks payable in U.S. dollars and drawn on any U.S. Bank, including but not limited to; personal, business and government checks. They must also be payable to the account holder.

What should I do with my check after it is deposited?

After the transaction is completed, mark the check "Electronically Presented".  Securely store the check for 45 days then mark "VOID" and then destroy. This allows sufficient time in case the original check is needed for any reason.

How can I get the best image of the check using Tompkins Trust Company Mobile Check Deposit?

  • Place your check on a dark-colored, plain surface that's well lit
  • Position your camera directly over the check (not at an angle)
  • Fit all 4 corners in the guides of your mobile device's camera screen

How will I know if there is a problem with my mobile check deposit after I submit it?

There are several ways that you could be notified if there is a problem with your mobile check deposit after you submit it.

  • You may be alerted on your device after you hit submit.  The message will alert you to the issue (ie. Check must be endorsed For Deposit Only, check is not legible etc.)
  • You may be alerted via the email address that we have on file if an issue has been detected prior to the deposit being credited to your account.
  • Longer delays may apply in accordance with Regulation CC.   Any delay in the availability of your funds as a result of Regulation CC will be communicated to you via U.S. mail.  Refer to the Funds Availability Policy Disclosure that was provided at account opening for details.
  • If a problem arises with your deposit, such as a returned check, we will send you written notice to the address we have on file via U.S. mail.

Are there any Apple compatibility issues?

  • If you're using iOS 10 on your iPhone or iPad, you will need to update your Tompkins Trust Company app to resolve Apple's compatibility issue. Please visit the App Store and download our update. 

View our Mobile Banking Terms and Conditions

Sign up for E-Statements – go paperless with online statements.

E-Statements are online versions of the paper statements you normally receive in the mail for your checking and savings accounts, time deposits and loans.
  • Login to Internet Banking via online or the mobile app. Click on and account and select Documents.
  • On the Enrollment screen, Click Enroll. Note: If you receive an error that you are unable to enroll, please contact our Customer Care Center at 888-300-0110.
  • Complete items 1-5 on the E-Statement Enrollment screen as follows:
    • 1 – Select Accounts to enroll
    • 2 - Confirm email address. If email address is correct no action is required. If incorrect, please update.
    • 3– Enter Security Phrase. This will be appended to the subject line of each email alert you receive. This will help you identify the validity of the email.
    • 4- Click on the “click here” link to obtain the code located in the pdf document. Enter the code in the box.
    • 5 – Review the electronic statement disclosure. You must scroll to the bottom in order to click the box to agree to the listed terms.
  • Click Sign Up
  • You will be presented with an enrollment confirmation box. Click OK. You will then receive a welcome email.
  • Email alerts will be sent as statements and notices are made available for you to view.
* You will be charged the standard SMS rate by your cell phone provider. Data usage charges from your provider may app
Link checking, savings or loan accounts with other financial institutions to your Tompkins online banking account. 
 
 
 
 
 
 
 
 
 
 
 
*Not all financial institutions are available