Digital Banking FAQ
Any alerts established in the previous system will not transfer to the new system. You may reestablish balance and transaction alerts in the new system beginning on June 3. When using our mobile app, you’ll need to enable notifications in order to receive alerts. Simply click on the account you wish to set an alert for, and select Manage Alerts.
To change your account nicknames, go to Settings, and click on “Tompkins Trust Company” under “Accounts.” From there, select “Rename” for the accounts you wish to assign nicknames.
To suppress any of your accounts, click on the account you wish to suppress, select Settings, and turn off the button next to “Show in app.”
2. Click “Search and Sorting Options” and enter the date range
3. Click the Print icon.
On your mobile device, one account will show at a time. Simply swipe the account to the left, or use the arrow pointing to the right to view additional accounts.
You need to be a primary or secondary owner, power of attorney or custodian on the account. Some external accounts may not be converted. Upon conversion, please verify your accounts. You must have an owner relationship in order for an account to be connected to your profile.
From a mobile device: Click the up and down arrows in the Accounts section. You’ll see a list of all of your accounts with three lines to the right of each one. To move an account, select and hold the lines, and drag the account to the order in which you would like for it to appear. Once completed, click “Done” and you will be routed back to the dashboard of the main page.
Use the Pay A Person feature: this feature allows you to pay an individual without knowing their account number. All you need to know is the payee’s mobile number and email address. Payments up to $500 per transaction and $1,000 per business day can be made through this service. To create a P2P payment, simply click on the “Pay a Person” option from a computer, or from a mobile device, click on “Pay”, select the “+” sign in the top right corner, enter your password and select Person.
From a mobile device: Select an account, and tap Transfer.
From a mobile device: Select the plus (+) icon in the Accounts section, and select the option for Make External Transfers. You will then be able to add the account information after entering your password.
You will be required to verify the external account by obtaining the amounts of the two small deposits. You will need to enter these amounts by going to Settings and selecting External Transfers.
This allows you to update profile information, change user name, password or two factor authentication. It’s also another way to get to other services and external transfers.
Profile – Allows you to edit your address, email address, and phone numbers
Security – Allows you to update your username, password and two factor authentication
Bank Name – Allows you to access the account level services
External Transfers – Allows you to add or delete external transfers