Coronavirus: We’re Here to Help
At Tompkins Trust Company, we are committed to you, our valued clients. That means that right now, in light of the current situation across our country, we are committed to both your financial and your physical health.
We are monitoring the coronavirus situation closely and following the guidance of relevant authorities, including the Centers for Disease Control and Prevention, the World Health Organization and various state and local government entities.
We are pleased to announce that effective Monday, June 22, our branch lobbies have reopened. With this reopening, there are certain adjustments to the customer experience to keep in mind:
- The entry doors to our buildings and branches will remain locked for the time being, in order to manage capacity limits. You will be greeted by a team member at the door to facilitate the identification process.
- Face coverings will be required for entry (you will be asked to temporarily lower your mask for identification purposes). You will be asked for additional identification if the door greeter does not recognize you.
- Social distancing of six feet will be required once you are inside. Floor markers will be placed to provide direction.
- Sanitation centers will be located at every lobby entrance. We encourage every visitor entering our buildings to utilize these stations.
- Germ shields will be placed at all teller stations and desks.
We care deeply about the health and well-being of our customers and employees, and nothing is worth jeopardizing that. We thank you for understanding the necessity of these changes as we work through this, together.
What we are doing for you
Temporary Loan Programs
Times like these are difficult in many ways, and we want to help. We have several temporary programs in place to assist our customers experiencing hardship due to the coronavirus:
- Our loan assistance program offers loan payment deferment for various loan types, including consumer and commercial loans and mortgages. Eligible loan types include residential mortgages, consumer loans not secured by real estate, home equity loans in repayment status, and commercial loans and mortgages.
- Consumer Loans: We are now accepting applications for consumer loans by phone.
- Mortgages: if you are in the process of obtaining or are considering applying for a mortgage with us, please know that we are taking measures to ensure the safety of our customers, particularly in appraisal situations.
If you would like more information about these programs, or have questions about other ways we may be able to help, please contact us at 1-888-273-3210.
Paycheck Protection Program
Please visit our Paycheck Protection Program information(Opens in a new Window) page for the latest information and terms and conditions about Tompkins’ participation in this program.
IRA & HSA Contribution Deadline
Per IRS Notice 2020-18, as a result of the Coronavirus, you may now make your 2019 HSA and IRA contributions to your account through July 15th. We are waiting further notification from the IRS regarding your annual 5498 and 5498-SA mailing for May.
What we are doing for our employees
We’re focused on keeping our employees and facilities safe. We are closely following CDC guidelines for keeping our facilities as clean and sanitized as possible. We have moved all functions that can be accomplished outside of a physical branch or office location to a remote environment. In addition, we will close or limit in-person services at locations where it is imperative to cease personal interaction. These types of changes will be posted on our Locations page as appropriate.
What we hope you’ll do
Please keep yourselves and your families as healthy as possible. We encourage you to closely follow CDC guidelines for preventative measures. And again, we encourage you to utilize alternatives for doing business in person, by going online or calling. Someone will be on the other end to answer your call.
Please remember, mobile banking and online banking are available any time to help with your banking needs. You can deposit checks remotely, pay bills, setup alerts and more utilizing Digital Banking on our website and our mobile app.
Download our app:
Please know the entire Tompkins family is committed to keeping the health and well-being of our customers, employees and communities we serve as our top priority. We wish you well and are here to serve you.