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Accessibility Statement

Accessibility Statement

This Accessibility Statement applies to:

ADA Evolution

We Value Digital Inclusion

In our effort to provide a fully accessible and optimized user experience for all site visitors, Tompkins Trust Company has taken careful measure to ensure an excellent user experience, regardless of the assistive technology being used to access this site or the specific abilities of those individuals seeking access to this site.

The Tompkins Trust website is monitored and tested regularly as part of a fully managed accessibility compliance solution provided by AudioEye, a third-party provider of Web Accessibility testing, remediation, and monitoring services dedicated to eradicating digital access barriers (join the movement). As issues of accessibility are identified, results of automated and manual testing are managed through the AudioEye’s proprietary audit ecosystem. As new solutions are discovered to improve the user experience, remediation is tracked through the AudioEye system and fixes are implemented to improve the website user experience.

AudioEye Trusted Certification

The AudioEye Trusted Certification represents a commitment to accessibility and digital inclusion.

AudioEye Accessibility Statement Trusted

The AudioEye web accessibility certification process involves automatic and manual testing with the goal of identifying and resolving access barriers, conforming with the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) 2.1Level AA Success Criteria, and ensuring an optimal user experience for all users, regardless of their individual abilities.

  • icon activated AudioEye Activation is complete.
  • ongoing icon Testing & Discovery is ongoing with continuous monitoring.
  • ongoing icon Remediation & Validation is ongoing.
  • icon activated 24/7 Website accessibility help desk is active. Report an issue.
  • icon activated Accessible site menu is activated.
  • icon activated Page elements menu is activate
  • icon activated Visual Toolkit is activated.
  • icon activated Player is activated.
  • icon activated AudioEye Trusted remains active.

AudioEye certifies that the Tompkins Trust website is being optimized to substantially conform with AudioEye’s interpretation of the advisory guidance provided by WCAG 2.1 AA. In this ongoing effort, certified accessibility professionals will continue to enhance this site for optimal accessibility and usability for all users.

This ongoing process will include regular releases that optimize access and usability for all users, including users of Assistive Technology. 

Last updated July 01, 2020

Notice something wrong? Please provide your feedback

This website is regularly tested using a variety of assistive technologies. We recommend using the following web browser / screen reader combinations for an optimized experience:

  • For Windows users: JAWS and Internet Explorer or NVDA and Firefox
  • For Mac users: VoiceOver and Safari or VoiceOver and Chrome
  • For mobile users: VoiceOver for the iPhone and TalkBack for Android devices

Improving the User Experience for Users of Assistive Technologies

Web Accessibility Guidelines

Tompkins Trust has leveraged the Web Content Accessibility Guidelines (WCAG) 2.1 as reference to ensure the web content made available from this site is accessible for individuals with disabilities and user friendly for everyone.


Related Links:

Web Accessibility Initiative (WAI)

Design guidelines for electronic and information technology


Dedicated web accessibility experts are available to assist site visitors with any issues accessing content and the various services and functions made available across the name website. Site visitors may choose to engage with the Help Desk to report and troubleshoot web accessibility related issues.

If you encounter issues with any page on our site that presents a challenge for individuals with disabilities, please submit your feedback

Providing Users with a Free Customizable Assistive Utility

AudioEye Accessibility Toolbar

In addition to the above-mentioned techniques and strategies – and since not all site visitors have access to assistive tools such as screen readers – we provide free Web Personalization Tools that allow site visitors to customize their user experience. Activate the Ally Toolbar to access each tool listed below.

Experience the Ally Toolbar

To experience the AudioEye Ally Toolbar, activate the Ally Toolbar button in the bottom right hand corner.

AudioEye Accessibility Statement

The Ally Toolbar provides Tools Tailored to Needs

Learn more about the ways in which the Ally Toolbar allows site visitors with diverse abilities to customize their user experience:

Browse All Features

The following tools may be available in the Ally Toolbar:

AudioEye Player  Player  - Listen to the content of a web page read aloud

lite reader icon Visual Toolkit - Customize the visual display of the website

Site MenuSite Menu - Navigate simplified menus using your keyboard or mouse

AudioEye Page Elements MenuPage Elements Menu - Access page elements and regions with simple keystrokes

AudioEye Help DeskAudioEye Help Desk - Report accessibility related issues

Third-Party Sites

Throughout this website, we make use of different third-party websites such as Instagram, YouTube  and Facebook to spread news and information about Tompkins Trust products and services. These sites, which are not controlled by Tompkins Trust, may present challenges for individuals with disabilities that we are not able to control or remedy.

As made publicly available, here are the Accessibility Policies provided from these third-party sites:

Facebook Accessibility Policy

YouTube Accessibility Policy

Instagram Accessibility Announcement

Instagram Accessibility

LinkedIn Accessibility