At Tompkins Trust Company, we're committed to being available when you need us. You can reach us by phone, email or at any branch location. You can also report a lost or stolen card, check your True Rewards Visa Debit Card points, and more. We offer the following customer service options:
| By Phone: |
Customer Care Center | Local: 607-273-3210 Toll free: 1-888-273-3210 Automated Phone Banking 607-272-BANK (607-272-2265) or toll-free 1-800-273-3210
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| By Email: |
General Inquiries | info@tompkinstrust.com |
| By Mail: |
Tompkins Trust Company
PO Box 460 | Ithaca, NY 14851 |
| By Branch/ATM Location: |
Click here to find a Branch or ATM near you |
| For Internet Banking Assistance: |
Regular Business Hours 1-888-300-0110 | Monday - Friday, 8am-5pm, Saturday, 9am-12pm (excluding holidays)
Email | ibank@tompkinstrust.com
After Hours Email Support:
Monday - Friday 5pm-9pm, Saturday 12pm-9pm and Sunday 9am-9pm (excluding holidays)
Email | ibank@tompkinstrust.com
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| To Report a Lost or Stolen Visa Debit Card or ATM Card: |
Card Services | Monday - Friday, 8:00am - 6:00pm, Saturday 9:00am - 1:00pm |
1-877-282-0444
After Hours | 1-800-236-2442 |
| To Report a Lost or Stolen Tompkins Visa Credit Card: |
24 Hour Cardmember Service | 1-866-552-8855 |
| To Contact Tompkins Insurance Agencies: |
24 Hour Customer Care Center | 1-607-257-4440
Click here to report a claim |
| To Access & Redeem True Rewards Visa Debit Card Points: |
Click here or call | 1-877-7MYREWARDS (1-877-769-7392) |
Customer Service Options: Click here to learn more